Almost ready to place an order? Or do you want to return your order? This page contains all information regarding shipping & returns. If you have any questions, please contact us.

For orders up to 100 euro
Netherlands: €5,-
EU: €15,-
Rest of world: €20,-

For orders over 100 euro
EU: free shipping
Rest of world: €20,-

After your payment is verified we will process and ship your order. Orders placed on business days before 17:00 CEST will be shipped out the same day, otherwise the next business day.

For items that are in stock, we have the following delivery times:

Netherlands: 1 business day
Rest of Europe: 1-7 business days

For all orders to countries within European Union customs are included, that means that there is no need to pay extra for your package upon arrival.

For orders to countries outside of European Union unfortunately duties and taxes are not included in the price. We ship your items with DHL, but be aware that extra costs (customs and taxes) may be charged in your country. If you wish to learn about potential fees that apply in your country, it is best to contact your local customs office.

Refunds are easy with UNCHARTED. Dislike the product? Ship it back to us within 30 days, and we will refund you fully.

To start your return process, please send an email to and we will get back to you within 24h. Please include your order number in the e-mail.

Do not ship your products back to us before contacting us, this may lead in lost packages.

Most brands we work with offer warranties for issues that arise from normal use. Contact customer support or the brand directly to make a warranty request.

Free shipping

Free shipping above €100,- in Europe.